An integration with Edrington's MS Sharepoint to make handling complaints easier.
Categories: Food and Drink
Edrington makes some of the world’s best-loved Scotch whiskies, including The Macallan, The Famous Grouse, Cutty Sark and Highland Park.
The portfolio is complemented by Brugal, the leading golden rum in the Caribbean and by Snow Leopard vodka. The origins of the company stretch back to the mid-nineteenth century. Today, their famous brands are distributed across international markets by a network of Edrington’s own distribution and marketing teams and distribution partnerships.
Edrington is a global player with teams across the world and in order to keep the business as well connected and communicating as best as possible they required a new company wide intranet specifically to handle complaints and customer comments about its numerous drinks brands.
The Zen Agency designed and created a new integrated and streamlined procedure with Edrington’s MS Sharepoint, which has resulted in response times improved dramatically and significant time savings now enjoyed across the company.
Contact us today
Let's start something exciting together
Some kind words from our clients
I worked with Zen to develop a new website for the charity MND Scotland. Our developer Scott and designer John were fantastic. Always extremely helpful, patient and offering solutions when needed. Designing a new website is never easy but they certainly helped make it a much more seamless task. We have received lots of great feedback on the new website and are extremely happy with the finished product.
From the initial
“This is now the second iteration of our marketing website that The Zen Agency
"Zen Agency have managed the Chivas Brothers intranet platform for over one year now and have proved to be a highly responsive, efficient and reliable agency partner. The Zen Team are often required to work to tight deadlines and have consistently delivered exceptional service levels and always within budget."
The team at Zen have provided excellent service and quality of work since the latter part of 2015 when we got them in to do our first ever SEO campaign. Given it was the first time we had embarked on a project like this at Howden, the team at Zen were in regular contact with us providing us with updates and improvements to make the campaign a success, whilst also ensuring our original budget was put to effective use and never strayed beyond the agreed amount.
The Zen Agency have worked hard with us to find a workable solution to help us with on-line applications. This site is our main marketing tool and therefore it is important that we have a reliable web company to support us to achieve our marketing goals. The top priority was to make it easy for applicants to find out information about our courses and to apply - feedback from our students indicates we have achieved this.
"The Zen Agency created exciting internet design concepts, which were perfect for our young audience, blending sport and education. They created a modern look and feel; then carried this design across our social media to bring it all together."