An integration with Edrington's MS Sharepoint to make handling complaints easier.
Categories: Food and Drink
Edrington makes some of the world’s best-loved Scotch whiskies, including The Macallan, The Famous Grouse, Cutty Sark and Highland Park.
The portfolio is complemented by Brugal, the leading golden rum in the Caribbean and by Snow Leopard vodka. The origins of the company stretch back to the mid-nineteenth century. Today, their famous brands are distributed across international markets by a network of Edrington’s own distribution and marketing teams and distribution partnerships.
Edrington is a global player with teams across the world and in order to keep the business as well connected and communicating as best as possible they required a new company wide intranet specifically to handle complaints and customer comments about its numerous drinks brands.
The Zen Agency designed and created a new integrated and streamlined procedure with Edrington’s MS Sharepoint, which has resulted in response times improved dramatically and significant time savings now enjoyed across the company.
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